Stison Job Vacancies
Job Title: Customer Support Superhero
Company Overview:
Stison is a dynamic software company that may be small in size, but is big in heart and global in reach. Our software solutions help publishers around the world manage their title management, rights, royalties, and production and editorial workflows. We may be small in size, but our impact is mighty, and we're proud to say that we've helped countless publishers improve their efficiency, reduce costs, and increase their profitability.
Despite our expansive global reach, we remain a modest company at heart, and that means we operate with a level of personal attention and care that you won't find with larger software providers. We take the time to get to know our clients and their needs, and we work closely with them to ensure that they're getting the most out of our software solutions.
Now, we won't deny that you would be working with two the grumpy old men - who have a reputation for being a bit, well, grumpy. But don't let that scare you off! They're really just passionate about what they do, and they take pride in their work. Plus, their grumpiness is sure to be balanced out by you a fun-loving and dynamic person.
So, if you're looking for a company that offers the best of both worlds - the personal attention and care of a small business, combined with the global reach and impact of a larger company - then Stison is the place for you. We're excited to welcome new superheroes to our team, and we look forward to continuing to make a big impact on the publishing industry!
Job Overview:
At Stison, we're looking for a superhero to join our team and help us save the day for our clients. As a customer support superhero, you'll be the first point of contact for our clients when they need help with our software solutions. Your mission will be to use your superhuman powers of technical support and unwavering dedication to customer satisfaction to solve their problems and make them feel like heroes.
Together with the rest of the team you'll collaborate to provide advice and guidance to our clients, and show them how to use our software solutions to their full potential.
Your day-to-day responsibilities will include responding to customer inquiries via email and phone in a speedy and heroic manner, troubleshooting and solving technical issues related to our software, providing guidance and training to customers on how to use our software effectively, and maintaining accurate records of customer interactions and support requests.
In addition to your daily duties, you'll also have the opportunity to contribute to the development of user documentation and training materials, and to stay up-to-date on industry trends and best practices. We're always looking for ways to improve our software solutions and provide better service to our clients, and we believe that as a superhero, you'll be a key part of that effort.
We're looking for someone with superhuman communication and interpersonal skills, incredible problem-solving and analytical skills, and a passion for learning and keeping up-to-date with industry trends. While experience in a customer service or technical support role is preferred, we're willing to train the right superhero. And of course, a sense of humor is always appreciated.
Responsibilities:
- Using your superhero powers to respond to customer inquiries via email and phone in a speedy and heroic manner
- Saving the day by troubleshooting and solving technical issues related to our software, and vanquishing any bugs that dare to cross your path
- Providing guidance and training to customers on how to use our software effectively, and giving them the tools they need to be heroes like you
- Collaborating with our team of superheroes to provide expert advice and guidance to customers, and showing them that they too can be part of a powerful team
- Maintaining accurate records of customer interactions and support requests, because even superheroes need to keep track of their heroics
- Contributing to the development of user documentation and training materials, so that others may learn the ways of the superhero
- Staying up-to-date on industry trends and best practices, because superheroes are always improving their skills
Qualifications:
- Superb communication and interpersonal skills, with the ability to communicate effectively and empathetically with customers of all technical backgrounds and levels of experience
- Exceptional problem-solving and analytical skills, with the ability to think creatively and logically to diagnose and resolve technical issues faster than a speeding bullet
- A passion for learning and keeping up-to-date with industry trends and best practices, and the ability to absorb knowledge like a superhero absorbs superpowers
- Familiarity with software support and customer service principles and practices is preferred, but we're willing to train the right candidate to become a tech-savvy superhero
- A positive attitude and sense of humor, with the ability to work collaboratively as part of a team.
- Flexibility in job roles and responsibilities, including the ability to adapt and take on new challenges at a moment's notice to support our growing company and client base
- Experience in the book publishing industry a plus, but not required - we welcome superheroes from all walks of life.
Our superheroes occasionally attend trade shows and other industry events to showcase our products and services, network with other professionals, and stay up-to-date with the latest trends and developments. While travel is not a major component of this role, there may be occasional opportunities to attend industry events and represent Stison as a superhero. We understand that travel can be disruptive to personal commitments, so we always give our superheroes plenty of notice and strive to make travel as comfortable and convenient as possible.
At Stison, we believe in creating a dynamic and flexible work environment that allows our superheroes to unleash their full potential. We understand that our superheroes have busy lives outside of work, so we offer flexible working hours to help our team members balance their personal and professional commitments. Additionally, we work in an agile fashion, using iterative and collaborative approaches to continuously improve our products and services. We also understand that as our company grows and evolves, our job roles and responsibilities may change, and we're committed to empowering our superheroes to embrace new challenges with the same fearlessness that they use to fight villains. We believe that by fostering a culture of continuous learning and development, we can help our superheroes achieve greatness and make a superhero-level impact in the publishing industry.
This is a new position with a competitive salary and benefits. If you're ready to put on your cape and join our dynamic team of superheroes, we encourage you to apply. Together, we'll save the day for publishers around the world, and show that even a small company can have a global reach and make a big impact!
To apply please send your CV with a covering letter (or if you would prefer a short video) to alex@stison.com.